Privacy Policy

We take safeguarding your privacy seriously. Please read this statement carefully as it explains what personal information we collect when you use our website (including our online shop, contact forms and live chat), how we use it, the legal bases we rely on, and your rights in respect of our use of your personal data.

From time to time, we may need to change our privacy policy because of changes in our organisation, changes in the law (including the UK General Data Protection Regulation and the Data Protection Act 2018) or to better reflect how we use your data. We will use reasonable efforts to publish any changes to this privacy statement on our website.

The Nutrition Consultant Ltd. is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing our services and carrying out our regular business activities. We manage personal information in accordance with the UK GDPR and the Data Protection Act 2018 and we are registered as a Data Controller with the Information Commissioner’s Office, registration number ZA747987.

The Nutrition Consultant is the trading name for The Nutrition Consultant Ltd, a company incorporated and registered in England and Wales with company number 10294438.

Any questions regarding our processing of personal data, or requests to exercise your data protection rights, should be directed to us via email at info@thenutritionconsultant.org.uk.

SCOPE

Our Privacy Statement governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a living individual, and any other information associated with them). This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world, including when you:

  1. Visit and browse our website at thenutritionconsultant.org.uk;
  2. Use our online shop, powered by WooCommerce, to place orders or create an account;
  3. Submit enquiries or information through our contact forms (Contact Form 7), by email, phone or social media;
  4. Use our live chat facility, provided by tawk.to;
  5. Receive newsletters or marketing communications from us; or
  6. Take part in consultations, programmes, courses or other services we provide, whether online or offline.

We are guided by the following principles when processing data:

  1. We will only collect data for specific, explicit and legitimate purposes; we will make it clear at the point when we request your information what we are collecting it for and how we are going to use it;
  2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services requested and to meet our legal obligations;
  3. We will collect and use your personal information only if we have a lawful basis for doing so, such as your consent, the performance of a contract, our legitimate interests, or a legal obligation;
  4. We will not use your data for purposes other than those for which it was collected, except as stated within this policy or with your prior consent;
  5. We will seek to verify and, where necessary, update your data periodically and we will accept requests from you for amendment of the data held;
  6. We will apply appropriate technical and organisational measures to keep your data secure;
  7. Except where otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose, to meet legal, accounting or reporting requirements, or as required by law.

INFORMATION COLLECTED

The information we may collect about you could include, but is not limited to:

  1. Identity and contact details (such as your name, title, address, email address and telephone number);
  2. Account and order details (including login details, billing and delivery addresses, order history and transaction references when you purchase via our WooCommerce shop);
  3. Communication data (including enquiries, contact form submissions, emails, telephone notes, social media messages and live chat messages via tawk.to);
  4. Lifestyle, social circumstances and information relevant to your nutrition and wellbeing;
  5. Physical, mental health or medical details that you choose to provide so that we can deliver consultations, recommendations and programmes tailored to you;
  6. Technical and usage data (such as IP address, approximate location, device type, browser type and version, operating system, pages visited, time spent on pages, click and scroll behaviour, session recordings and heatmaps collected via tools including Google Analytics, Google Tag Manager and Microsoft Clarity);
  7. Marketing and communication preferences (including your choices about receiving marketing from us);
  8. Racial or ethnic origin and other special category data only where it is relevant to the services we provide and you choose to share it with us.

We will collect information from you when:

  1. You sign up to our newsletter or mailing list;
  2. You download an opt-in, guide or other resource from our website;
  3. You join a course, programme or consultation with us;
  4. You place an order or create an account on our website using our WooCommerce shop;
  5. You contact us for information via our website contact forms (powered by Contact Form 7), social media channels, by phone or by email;
  6. You use our live chat feature (tawk.to) to communicate with us;
  7. You post on our social media channels, website or blog; or
  8. You work with us in a commercial capacity (for example, as a supplier, collaborator or partner).

We may use the information collected to:

  1. Allow you to process a booking for a product, consultation, course or programme;
  2. Create and manage a profile for you on our site, including a customer account for our WooCommerce shop;
  3. Process and fulfil your orders, take payment (via our chosen payment providers), arrange delivery of digital or physical products, and manage refunds or queries relating to your purchases;
  4. Send you our newsletters or provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted or where we are otherwise permitted to do so;
  5. Ensure that content from our site is presented to you in the most effective manner for you and your device, and to monitor and improve the performance and usability of our website using analytics tools such as Google Analytics, Google Tag Manager and Microsoft Clarity;
  6. Allow you to participate in the services you have chosen, including consultations, programmes and online events, and to respond to your enquiries and live chat messages;
  7. Notify you about changes to our services, terms or policies;
  8. Comply with legal and regulatory obligations, including record-keeping for tax and accounting purposes, and to help prevent fraud or misuse of our website.

INFORMATION STORAGE

If you provide us with your details, we will store them securely in systems that are appropriate for the purpose for which they were collected. This may include storage in our WordPress website and database (including data submitted via Contact Form 7 and any associated form-storage plugins), our WooCommerce shop (for customer accounts and order records), our email marketing platform (currently Mailerlite, for newsletters and mailing lists), our email systems, our live chat provider (tawk.to), and our analytics tools (including Google Analytics, Google Tag Manager and Microsoft Clarity) for aggregated and anonymised usage data.

Some of our service providers may be located outside the UK/EEA or may store data on servers in other countries. Where we transfer or allow access to your personal data outside the UK/EEA, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by the UK Information Commissioner’s Office. We will never sell your personal information and we only share it with trusted third-party service providers where it is necessary for them to perform services on our behalf, in accordance with this policy and under appropriate data protection agreements.

LEGAL BASIS FOR PROCESSING YOUR DATA

The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 provide that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

  1. You have given consent to the processing of your personal data for one or more specific purposes;
  2. The processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
  3. The processing is necessary for compliance with a legal obligation to which we are subject;
  4. The processing is necessary in order to protect the vital interests of you or another natural person;
  5. The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
  6. The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

We collect and process data for the purposes set out above. Data is managed to ensure that it is either erased from our systems when it is no longer required for the purpose for which it was collected, retained for legal reasons, or minimised and retained in a form that does not identify you where possible. We may retain customer and order records, including invoices, for up to 7 years to comply with tax and accounting obligations and keep enquiry records for a reasonable period to enable us to respond to you and manage our relationship with you.

Any health or other special category data collected from you has special protection and is limited to that permissible by law. We will only collect such data where it is necessary in connection with our services and, in all instances where special category data is collected, we will obtain your express consent and treat it with particular care.

LINKS FROM OUR SITE

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use policies. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to those websites.

MARKETING EMAILS

We will make it as easy as we can for you to opt out of unwanted marketing, provided it does not restrict our ability to provide you with the primary service you have requested (for example, important transactional emails relating to an order).

Please note that if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing info@thenutritionconsultant.org.uk or by clicking on the unsubscribe link in the marketing email that was sent to you. It may take up to 24 hours for this to become effective.

WEBSITE ANALYTICS & TARGETED MARKETING

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third-party data analytics service providers, including Google Analytics and Google Tag Manager, to monitor website behaviour and navigation across our site, and Microsoft Clarity to provide anonymised session recordings and heatmaps so that we can understand how visitors use our pages.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

  1. Number of visitors to our site;
  2. Pages visited whilst using the site and time spent per page;
  3. Page interaction information, such as scrolling, clicks and browsing methods;
  4. Source location and details about where users go when they leave the site;
  5. Page response times and any download errors;
  6. Other technical information relating to the end user device, such as IP address, browser type, device type, operating system and browser plug-ins;
  7. Session recordings and heatmaps (for example, via Microsoft Clarity) that show, in anonymised form, how users move around and interact with our pages.

We also use tawk.to to provide a live chat facility on our website. When you use live chat, tawk.to may process your chat messages, approximate location, IP address and device information so that we can respond to your queries and review our support. These tools use cookies and similar technologies; non-essential cookies are only used with your consent and can be managed through our cookie banner and your browser settings.

From time to time we may use the information collected about you to present you with targeted advertisements or content using platforms such as Facebook, Twitter, Google and/or Instagram, in accordance with your marketing preferences and the settings you have chosen with those platforms.

COOKIES

Our website uses cookies and similar technologies. Cookies are small text files that are placed on your device when you visit a website. They help the site work properly, remember your preferences and understand how the site is used.

We use the following main types of cookies:

  1. Strictly necessary cookies – these are required for the operation of our website and online shop (for example, cookies set by WordPress and WooCommerce to keep you logged in, remember what is in your basket, process orders and remember your cookie preferences). These cookies cannot be switched off using our cookie banner, although you can still block them via your browser settings (which may affect site functionality).
  2. Analytics and performance cookies – these help us to understand how visitors use our website, for example via Google Analytics, Google Tag Manager and Microsoft Clarity. They allow us to count visits and traffic sources, see which pages are popular and understand how visitors move around the site.
  3. Functionality and live chat cookies – these are used to provide enhanced functionality and features such as our live chat tool (tawk.to). They may remember your previous chat history during a session so that we can support you effectively.
  4. Marketing and advertising cookies – from time to time, we may use cookies set by us or by third parties to deliver relevant advertising or measure the effectiveness of campaigns.

On your first visit to our site, you will be asked via our cookie banner whether you consent to the use of non-essential cookies. You can update your choices at any time by using the cookie settings link on our site (where available) and you can also control cookies via your browser settings. If you disable some or all cookies, some parts of our website may not function correctly.

CHANGES TO OUR POLICY & FUTURE PROCESSING

We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website at www.thenutritionconsultant.org.uk.

POLICY DETAILS

We continually review our privacy practices and may change our policy and privacy statement from time to time. When we do this an amended privacy statement will be placed on our website at www.thenutritionconsultant.org.uk.

This privacy notice was last updated on 10 December 2025.

If you are concerned about how we are collecting, using and/or sharing your personal information, or if you wish to exercise any of your rights under data protection law, you can contact our Data Protection Officer, Charlotte Radcliffe, via email at info@thenutritionconsultant.org.uk.